Central Collection Unit (CCU) Contact Center Solution RFP

The Department of Information Technology has cancelled the following request for proposals:

Title: Central Collection Unit (CCU) Contact Center Solution RFP

Issue Date: 03/07/2016

Proposal Rec'd Date: 04/28/2016 at 12 PM local time.

Questions Due Date: 03/22/2016 at 12 PM local time.

Pre-Proposal Conference:
Thursday, March 17, 2016 at 9:00 AM EST.
State of Maryland Building
300 West Preston Street
Baltimore, MD 21201

Attachments:
Amendment #1
Amendment #2
Amendment #3​
Amendment #4​
Sign-In Sheet
Pre-Proposal Summary
Questions and Answers #1
F50B6400027- Attachment V - Monthly Status Report
F50B6400027- Attachment F - Price Sheet (Updated) 
F50B6400027- Attachment W - Requirements (Updated) ​​​​​​​​
Final Notification Summary​

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information
on human trafficking in Maryland

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Help Stop Fraud in State Government

The Maryland General Assembly’s Office of Legislative Audits operates a toll-free fraud hotline to receive allegations of fraud and/or abuse of State government resources. Information reported to the hotline in the past has helped to eliminate certain fraudulent activities and protect State resources.

More Information