Blanket Purchase Order (BPO) Number: 060B5400014 (new, effective 1/1/2016)
Provides general call/contact center services for various State agencies. These services include: Inbound and Outbound Live Operator services; Service or Product Information; Scripted Information Dissemination; Mailing and Fulfillment Services; Data Entry of Application/Form Information into State or Contractor Database; Bilingual Service (Spanish/English); Voice Mail, Automatic Call Distributor (ACD); Interactive Voice Response (IVR); Email Correspondence; Call Center Overflow Capabilities; Handling Surveys; and Questionnaires.
CR Dynamics & Associates, Inc.
2 North Charles Street, Suite 400
Baltimore MD 21201
Contract Expiration Date: 12/31/2020
Contract Manager: Lew Bobbitt
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay