Call Center/Contact Center Services 2015

Blanket Purchase Order (BPO) Number: 060B5400014 (new, effective 1/1/2016)

Provides general call/contact center services for various State agencies. These services include: Inbound and Outbound Live Operator services; Service or Product Information; Scripted Information Dissemination; Mailing and Fulfillment Services; Data Entry of Application/Form Information into State or Contractor Database; Bilingual Service (Spanish/English); Voice Mail, Automatic Call Distributor (ACD); Interactive Voice Response (IVR); Email Correspondence; Call Center Overflow Capabilities; Handling Surveys; and Questionnaires.

CR Dynamics & Associates, Inc.
2 North Charles Street, Suite 400
Baltimore MD 21201
Patty Ramos
Office: 410-347-5600
Mobile: 410-499-7230

Contract Expiration Date: 12/31/2020
Contract Manager: Lew Bobbitt