Blanket Purchase Order (BPO) Number: 060B9800040
Provides general call/contact center services including but not limited to: Inbound and Outbound Live Operator services; Service or Product Information; Scripted Information Dissemination; Mailing of Literature and Information Requests; Collection of Applications (and Checks/Money Orders FA 2 only); Data Entry of Application/Form Information into State or Contractor Database; Bilingual Service (Spanish/English); Voice Mail, Automatic Call Distributor (ACD); Interactive Voice Response (IVR); Email Correspondence; Call Center Overflow Capabilities; Handling Surveys; and Questionnaires.
Contract Award Information
The Active Network, Incorporated
22530 Gateway Center Drive, Suite 200
Clarksburg, MD 20871
Linda Perry
301-556-9460
lperry@infospherix.com
Contract Expiration Date: 04/30/2010
Renewal Option: One six month renewal option
Contract Manager/Technical Assistance: Sandy Smith, 410-767-4649
Order Fulfillment: Janice Lee, 410-767-8865