Call/Contact Center Services 2015

CONTRACT INFORMATION:

Award Date:  December 2, 2015

BPW Agenda Item: 2-IT

Contract Term: 
1/1/2016 – 12/31/2020 (5-year base)
1/1/2021 – 12/31/2021 (Option 1)
1/1/2022 – 12/31/2022 (Option 2)
1/1/2023 – 6/30/2024 (Option 3: six months only)

Contract Awarded To:
     C. R. Dynamics & Associates, Inc.
     Baltimore, MD

Attachment A - Contract

BPO Number: 060B5400014


ORIGINAL RFP INFORMATION:

RFP Number: Call/Contact Center Services 2015 RFP No. 060B5400014 (1.3MB, PDF)
Release Date: June 5, 2015
Proposals Received: July 31, 2015, 2:00 PM
Attachments:
Pre-Proposal Conference Summary
Pre-Proposal Conference Sign-in Sheet
Amendment #1
Amendment #2
Questions and Answers #1  
Ques​tions and Answers #2​