Agency Telecommunications Coordinators (TC) must follow these procedures to acquire mobile devices and services (MDS) using the MDS Master Contract. Devices include cellular telephones, personal data transmission equipment, radio telephones, air cards and accessories. Services are priced as fixed monthly charges for voice and other features such as push-to-talk, data, and wireless email. In general, by following these procedures, each agency can determine user requirements, identify the appropriate device and plan and process an order. Employees authorized to acquire a mobile device are encouraged to begin the process by contacting their TC. Questions regarding these procedures should be sent to email@example.com.
The MDS Master Contract is comprised of four national providers. Through web pages (Verizon, Sprint) or links (AT&T, T-Mobile), each Contractor provides pertinent information about the devices and services that they offer. Although this information serves as a valuable guideline, it is not all inclusive. Always check with provider's Account Representative (AR) to see if prices have dropped or special pricing is being offered when placing orders.
The Contract Links panel contains links to the preferred plans and devices for each provider. The preferred plans and devices provided should meet most agencies’ business requirements. If they do not meet the business requirements of an agency, the agency TC should contact the providers directly for information on other plans and devices available under the Master Contract.
In addition to following these procedures, the acquisition and use of all MDS must be done in compliance with State and agency-specific MDS policies and procedures. Each agency must document the internal approval process for ordering MDS (see Item 4). This documentation must be kept on file as a matter of record for review.
Prior to issuing a cell phone, the TC must activate the Amber Alert service. The Amber Alert service is activated by going to https://www.wirelessamberalerts.org/index.jsp. This web site provides detailed instructions for activating the service.
Upon notification that a device is no longer required, is lost or stolen, the TC must contact the provider to terminate service. All notifications for termination of service or change in plans may be requested through an email from the TC or designee to the provider. These notifications must be maintained with the TC as a record of the date of the request for termination.
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