IP Captioned Telephone Service (IPCTS) is a state-of-the-art Relay service that works much like traditional Captioned Telephone Service: users can read word-for-word captions of their phone conversations, as they listen.
The difference is that IPCTS uses the Internet to connect users to the captioning service. IPCTS is available on a variety of devices, including an Internet-based Captioned Telephone, computer, smartphone, or tablet. See below for more information on each of these options.
Note: IPCTS is regulated and funded through the Federal Communications Commission (FCC) and is designed specifically for individuals who have difficulty hearing over the phone. Visit the FCC’s IPCTS Guide to learn more.
For users who prefer a more traditional, standard-phone-like experience, IP Captioned Telephones are available through many IPCTS providers. These phones require a telephone connection, as well as access to high-speed Internet service (wired or Wi-Fi).
Captions of calls may also be viewed through the use of an Internet-connected PC/Mac computer or laptop. Any standard or mobile phone may be used to listen and talk to the other person, while captions appear on the screen of the computer. A user account with the IPCTS provider is required.
Captioned Telephone apps for smartphones make it easy to receive captions on the go. The service is compatible on a variety of smartphone models and on most networks. A user account, as well as an active voice and data plan, are required. Be sure to check with the IPCTS provider for further details.
Captioned calls may also be viewed through the use of an Internet-connected tablet. Any standard or mobile phone may be used to listen and talk to the other person, while captions appear on the screen of the tablet. A user account with the IPCTS provider is required. Additional information on which type of tablets support the service is available through each IPCTS provider.
IPCTS is not a service of Maryland Relay, but is available to consumers through third-party providers. To see a list of current service providers, visit the FCC’s provider directory.
See a current list of the FCC’s temporary requirements for IPCTS providers and new IPCTS users.
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