Services

​Stay Connected with Maryland Relay Calling Options

If you, or a loved one, have difficulty using a standard telephone, Maryland Relay makes it easy to place and receive calls. Maryland Relay services are available for free. You are responsible for paying your monthly telephone bill to your chosen service provider. Long distance rates may apply according to your telephone service.

Traditional Relay (TTY) for those who are Deaf, hard of hearing, late-deafened or have difficulty speaking

Hearing Carry-Over and Speech-to-Speech for those who have difficulty speaking

Voice Carry-Over for Relay users who prefer to use their own voice in phone conversations

Captioned Telephone, which lets hard-of-hearing users read every word callers say, as they listen

Braille TTY for Deaf-Blind callers

Newsletter for the Blind

Spanish Relay for Spanish-speaking callers who have difficulty using a standard telephone

Customized Relay options, including Customer Profiles which users can set up to expedite calls and store their calling preferences 

Alternative Relay services, including Video Relay Service (VRS) for American Sign Language users, as well as IP Relay and IP Captioned Telephone Service for callers wishing to connect on their smartphone, computer, or other Internet-connected device (these services are not provided by Maryland Relay)

TTY
 

How Does a Relay Call Work?

  • The Relay user places a call through Maryland Relay, typically through the use of an assistive communication device.
  • A Maryland Relay Operator greets the Relay user, provides his/her Operator identification (ID) number*, and requests the number of the person the Relay user wishes to call.
  • Once the two callers are connected, the Maryland Relay Operator speaks and/or types what is said between the Relay user and the other person.
  • The other person speaks as he/she normally would. By law, the entire conversation is kept confidential.

 

*Relay users should retain their Operator’s ID number should they wish to provide feedback to Maryland Relay about their service experience. If necessary, Relay users may also use the Operator’s ID number to file a complaint with the Federal Communications Commission.

​Get a Personalized Evaluation

Visit a Maryland Accessible Telecommunications (MAT) evaluation center near you to find a telecommunications device that meets your needs. Learn how to schedule an evaluation now.

various telecommunications devices

Dial 7-1-1 to Make a Relay Call

Call anytime, day or night. Maryland Relay Operators are standing by.

Are You a Standard Telephone User?

Discover how to place and receive Relay calls so that you can stay connected with the Maryland Relay users in your life.