Alternative Relay Services

Internet Protocol (IP) Relay

IP Relay allows individuals to make text-based Relay calls using their computer, Web phone, personal digital assistant (PDA), smartphone or any other Internet-capable device. Users must have Internet access to use IP Relay. To learn more about IP Relay and available IP Relay providers, visit

Video Relay Service (VRS)

VRS allows individuals who are Deaf or hard of hearing to communicate with others using American Sign Language (ASL). Once a connection is made, a Video Relay interpreter translates the user’s sign language into spoken language or text for the other person to hear or see. When the other person responds, the interpreter translates his or her words back into ASL for the VRS user. To use VRS, a high-speed Internet connection and one of the following are required:

  • Computer with Web camera
  • Smartphone
  • Tablet

To learn more about VRS and available VRS providers, visit


Internet Protocol (IP) Captioned Telephone Service


IP Captioned Telephone Service allows individuals who have difficulty hearing over the telephone to listen while reading captions of what the other person says. Using the latest in voice recognition technology, a captioned telephone Operator delivers real-time, word-for-word captions that appear on the screen of a captioned telephone, computer, smartphone or tablet. The captioning service is provided at no cost to the user. Equipment and long distance charges may apply. To learn more about IP Captioned Telephone and available IP Captioned Telephone providers, visit the FCC website at: