Maryland Accessible Telecommunications (MAT) program is here to keep telephones an integral part of your daily life, providing free assistive telecommunications equipment to qualified residents of the State of Maryland.
MAT distributes free amplified phones, ring signalers, TTYs and other assistive devices to qualified applicants who have difficulty using the telephone. To qualify, applicants must have someone with an active medical license in MD sign the application to state that you would benefit from this service, and meet one of several financial qualifiers.
The Maryland Accessible Telecommunications (MAT) program is part of the Telecommunications Access of Maryland (TAM) unit within the Maryland Department of Information Technology, which oversees Maryland Relay. Answers to many questions about the MAT program such as: who qualifies, how to apply, what kind of equipment is available, and more may be found below!
To qualify you must:
What kind of equipment is available for me?
The MAT program is for individuals whose disability prevents them from using the telephone without an assistive device. No two people are alike and neither are their abilities or disabilities. Before equipment can be ordered, customers are required to receive an evaluation to determine which telephone fits their communications needs. Evaluations usually take place at one of six MAT Evaluation Centers located across the state.
When will I know if I am approved?
After our office receives your application, it will be reviewed for completeness. Once you are approved, a letter of "congratulations" will be mailed to you. This letter will contain information on scheduling an evaluation. You should receive your equipment within 2 to 4 weeks. If your application is incomplete, you will receive a letter asking for more information. Once all the information is received in our office, the review of your application will begin.
Where do I pick up my equipment once I am approved?
Once you complete the evaluation the equipment will be ordered and shipped to your home via UPS. If you have not received your package after 4 weeks, please contact the Equipment Coordinator at the MAT office by calling 1-800-552-7724 (voice/TTY).
Do I get a warranty with my equipment?
Most of the equipment provided through the MAT program has a warranty. Information about the warranty will be enclosed with your equipment. If you have problems with the device during the warranty period, call the MAT office. You will be advised as to what steps to take to send it for repair. When you do, be sure to enclose a note stating that it is MAT equipment, along with your name and mailing address and an explanation of the problem you are having with the device. Repairs under warranty will be free of charge, unless the device has been abused or misused. If the damage is a result of misuse or abuse, you must pay for the shipping and repairs or the cost of replacing the equipment. All equipment is the property of the State of Maryland and is on "long term loan" to you. If you are moving outside the State of Maryland, the equipment must be returned to the MAT office prior to your move, or you will have to pay the full price of the equipment.
If I am not receiving SSI, SSDI, Social Security benefits, or the others listed above, but have a very limited income; may I apply?
Yes, individuals will be considered on a case-by-case basis. In addition to filling out the standard application form, please send the following information:
COPY of ONE of these (please do not send originals):
Will someone teach me how to use my new equipment?
Free training on the use of your equipment will be provided, if necessary. You may arrange for training by contacting the MAT office.
I want a special phone, but I want to buy it myself - where can I go?
The following is a list of vendors who sell assistive phones:
Contact Maryland Relay Customer Service
How Can I Apply for Free Equipment?
Captioned Telephone (CapTel)
Create a Customer Profile
FREE EQUIPMENT APPLICATIONSOLICITUD DE M.A.T.orCall 1-800-552-7724 voice /TTY to request an application.
301 W. Preston Street, Suite 1008A Baltimore, MD 21201