The Forms and Surveys services provides for the design of online forms/surveys for agency web sites. Report generation, and customization can also be included.
Service Level Objective (SLO): Forms and surveys have a 99.5% uptime service level objective including planned outages, maintenance windows and unavoidable events.
Features and Benefits:
Availability (Uptime): 99.5%
Eligible: All state agencies.
Standard Support Hours: 8:00AM – 5:00PM, Monday – Friday.
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, between 1 – 2 hours.
Resolution (of incident) Time: Based on priority, between 4 – 16 hours.
Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays).
Security: Authentication and data security is provided by the associated application.
To request this service, please email DoIT Service Desk at email@example.com
Our Service Desk is here to help:firstname.lastname@example.orgPhone: 410-697-9700
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay