LAN Services provides Local Area Network infrastructure within a building or campus environment, which enables data communications among local resources with an organization. These service support the infrastructure components [wired and wireless] and resources required to enable connectivity from end-user computing devices.
The Wide Area Network (WAN) service offers statewide Internet Protocol (IP) data communications connectivity at commercially available rates to any authorized government entity. The managed WAN service connects the customer's Local Area Network (LAN) to other customer locations, other state agencies, and to the Internet using the state network. We will provide consultation to aid in the selection of data services.
Service Level Objective (SLO)
Managed LAN/WAN has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Features and Benefits:
- Common equipment for all agencies
- Standard maintenance and administration
- 24/7 monitoring
- Support for customer-premise networking infrastructure
Eligible: State Enterprise Agencies
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 7am – 9pm Monday- Friday
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, see SLA Document
Resolution (of incident) Time: Based on priority, see SLA Document
Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)
Security – Authentication through Active Directory
Business Critical Service: Yes; Recovery Time – 4 hours
