MD iMAP platform was created to improve the quality and lower the cost of government services, through collective investment in and effective application of geospatial data and systems and to reach beyond government by making data freely and publicly available to the fullest extent possible in consideration of privacy and security.
Service Level Objective (SLO):
MD iMAP has a 99.5% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Features and Benefits:
The MD iMAP platform provides centralized access to Geographic Information Systems (GIS) resources maintained by the State of Maryland and the broader GIS community throughout Maryland. This web-based platform supports the State’s mission to enterprise solutions, offering efficiency, collaboration and cost savings to end users. In addition, this platform supports open data initiatives dedicated to transparency, accountability and accessibility of spatial and non-spatial data in Maryland.
- Explore map and dashboard applications that feature data from topics, including health and education.
- Search for the latest data and geospatial content from contributors and partners across Maryland.
- Stay informed on the latest GIS and MD iMAP hosted data releases, updates and resource outages.
- Conduct address look-ups, within the browser, resulting in reliable match results using local data sources.
- Gain access to the State of Maryland template to quickly build and deploy new mapping applications.
- Discover opportunities to receive classroom and online training on cloud and desktop-based resources.
- Access data and application hosting within the enterprise solution (State of Maryland agencies only).
Eligible: State and Local Government and the general public (for data/app consumption)
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 7am – 9pm Monday thru Friday
Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, see SLA
Response (of incident) Time: Based on priority, see SLA
Maintenance Windows: Maintenance of 30 minutes or more shall be scheduled after 9 p.m. EST. and as scheduled and announced through the Service Desk and on the MD iMAP homepage.
Security – Open Access, No password required
Business Critical Service: Yes; Recovery Time – 4 hours
