​Perimeter Defense Services places an agency's point of presence behind a next generation firewall where a 24x7x365 staffed Security Operations Center ensures the highest level of network protection be made available as the agency demands.

Service Level Objective (SLO):

Perimeter Defense Services has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.

Features and Benefits:

• White/Black listing
• Data Loss Prevention and exfiltration protection
• Alert management, analysis, and remediation advice
• Quarantine services
• Advanced threat detection
• Customizable reporting

Eligible: State Enterprise Agencies

Availability (Uptime): 24 hours / 365 days

Standard Support Hours: 7am – 9pm Monday- Friday

Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, see SLA Document

Resolution (of incident) Time: Based on priority, see SLA Document

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours
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