SwGI/OMBN

networkMaryland™ provides private network connectivity among Government entities and partners using the StateWide Government Intranet (SwGI) and the One Maryland Broadband Network (OMBN). SwGI is a private, trusted network that provides a centralized resource for State entities to communicate with other State governmental entities and data centers. SwGI allows State agencies to create and share resources like FMIS, WebFleet Master, DNS, MVA applications and Criminal Justice Information Systems to other governmental partners

Service Level Objective (SLO):

SwGI/OMBN has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.


Features and Benefits:

  • Provides service subscribers to both publish and access Intra-agency services (like FMIS, MView, MVA, etc.) without requiring either dedicated communication circuits or establishing site-to-site VPN tunnels
  • Provides a common Statewide IP address allocation plan that ensures no address overlap
  • Provides more cost-effective network service than the Internet or dedicated network circuits for exchanging data between agencies

Eligible: State Enterprise Agencies

Availability (Uptime): 24 hours / 365 days

Standard Support Hours: 7am – 9pm Monday- Friday

Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, see SLA Document

Resolution (of incident) Time: Based on priority, see SLA Document

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours

Request the Service:

To request this service, please email  DoIT Service Desk at service.desk@maryland.gov

 

Contact the Service Desk:

Our Service Desk is here to help:
service.desk@maryland.gov
Phone: 410-697-9700