Wireless Local Area Network (WLAN) services provides user mobility within any Enterprise Agency office building to authorized State employees, contractual employees, and contractors. The service is also capable of providing visitors to agency office buildings with access to the Internet utilizing a guest network. WLANs are accomplished by seamlessly integrating Enterprise users with their agency’s home network environment. WLAN services meet the State CISO security standards and policies designed for two types of wireless users – secured (credentialed host and user) and non-secured.
Service Level Objective (SLO):
Wireless Local Area Network has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Features and Benefits:
- Common Wireless Architecture across Enterprise site
- Single SSID (MD-Secure) for all sites and agencies access
- Requiring both machine and username/password verification
- Based on credentialing, associating the user back to their agency’s network
- Common Guest Wireless access (MD-Guest)
- Same guest registration model (currently, self-registration with SMS code)
- Internet access provided independently from the agencies’ network
- Standardize what guests are and are not allowed to access
Eligible: All Enterprise State Agencies and Guests
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 7am – 9pm Monday- Friday
Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, see SLA Document
Resolution (of incident) Time: Based on priority, see SLA Document
Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)
Security – Authentication through Active Directory
Business Critical Service: Yes; Recovery Time – 4 hours
