E-mail encryption capabilities are available as an extension of the Google Chrome Browser. Users can encrypt email that is composed and sent from their maryland.gov account. Recipients can also read encrypted email in a secure web-based viewer.
Virtru has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Eligible: All State Agencies additionally, non-maryland.gov agencies may utilize this service by contacting Virtru.com and utilizing the state contract.
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 7am – 9pm Monday- Friday
Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Within two hours during normal operating hours.
Resolution (of incident) Time: Best Effort, depending on complexity
Maintenance Windows: Sundays and as scheduled and announced through the Service Desk
Security: Authentication through email
Business Critical Service: Yes; Recovery Time Objective– 24 hours
To request this service, please email DoIT Service Desk at email@example.com
Virtru Google Site has more information regarding training and other features of this service.
Our Service Desk is here to help:
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay