HOBO Hands on Budget Office System (HOBO) is a mainframe software package that is used to maintain a master position control file for all authorized State positions, and to provide position, classification, and salary information for the annual State budget process.
Service Level Objective (SLO):
HOBO has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Features and Benefits:
Eligible: All State Agencies
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: Annapolis Data Center Help Desk is available 24x7
Exceptions: Thanksgiving and Christmas
Response (to incident) Time: Response is immediate (24 x 7 operation)(ADC)
Resolution (of incident) Time: Best Effort, depending on complexity (ADC)
Maintenance Windows: The Annapolis Data Center will announce any scheduled mainframe outages via e-mail notification
Security: Password via the application
Business Critical Service: Yes; Recovery Time – 48 hours, or best effort
Any questions concerning the requirement for automated budget data should be referred to the Office of Budget Analysis.
Our Service Desk is here to help:
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay