Local Area Network (LAN) Services
Main_Content
Local Area Network (LAN) Services
Description:
The Department of Information Technology (DoIT) Enterprise Local Area Network (LAN) service is available to Enterprise customers. LAN services provide a managed LAN infrastructure within a state agency building or campus environment. The service includes equipment and technology upgrades (as appropriate), maintenance, configurations, administration and support of network infrastructure in an agency.
Features and Benefits
- Enables data communication among local resources within an organization
- Provides reliable wired and wireless infrastructure components
- Supports resources to enable connectivity from end user computing devices
- Includes equipment, maintenance, configuration, administration, monitoring and support of the customer premise networking infrastructure
- Management of structured cabling between end devices and network equipment
- Network equipment that enables Internet Protocol (IP) communications among local devices
- Local network segmentation (VLANs) and routing
- Administration including standard move, add and change (CAB) requests
- Plan and conduct routine maintenance
- Apply updates, releases, patches and fixes as appropriate and as recommended by vendors
Dept. Owner:
LAN Team
Service Owner:
Denis McElligott
denis.mcelligott@Maryland.Gov
410-697-9394
Support Contact: DoIT Service Desk
410-697-9700
Service.Desk@maryland.gov
Status: Currently offered
| Enterprise Agencies |
Yes |
|---|
| Individual State Agencies |
Yes |
|---|
| Counties |
No |
|---|
| Local Municipalities |
No |
|---|
| Public |
No |
|---|
Notes:
N/A
Before service can be offered the client must meet the following requirements:
| DoIT Provided Services: |
- Migration of all data from agency’s existing monitoring tool into DoITs monitoring tool (Accelops)
- Establish and Document Baseline for Network Configuration, Performance and Capacity
- Validate that all network components are able to be properly monitored and managed by DoIT
- Validate existing configuration diagrams, including both physical and logical network topologies
- Subscribe to the Wide Area Network (nwMD) service
|
|---|
| Technical: |
- Documentation and network diagram of IT infrastructure provided to DoIT
- Existing Cat5e required
|
|---|
| Non-Technical: |
- 3 points of contact
- Establish physical access to agency sites
|
|---|
|
Notes:
Any equipment upgrades necessary for more than 1/5 of the LAN equipment, the subscribing agency will be responsible for the difference. DoIT will share results of the initial discovery after assessment is performed.
This section outlines the area of responsibility between the provider (DoIT) and the customer.
In Scope:
- Network Operations Center monitoring (NOC)
- NOC ticket management
- Logistics support (warehouse, receiving, disbursements, equipment support management)
- Reporting, trend analysis
- Device onboarding and validation
- LAN event escalations
- Preventive maintenance
- Incident ticket troubleshooting and resolution
- End of Life (EOL) Equipment Refresh
- Backup and disaster recovery services
- Service installation within 30-60 days, upon successful completion of assessment and design activities. Additional structured cabling and equipment requirements may delay service delivery
- 24 x 7 x 365 monitoring and management via NOC
- Plan and conduct routine maintenance to the infrastructure
- Site assessments
- Bandwidth analysis
- Configuration changes
- Equipment moves
- IP address management
Out of Scope:
- For those desiring to subscribe to this service; transition and audit activities (Discovery, NOC and Logistics) are performed and paid for through a separate Consulting Service Request (CSR)
- Wide Area Network services
- Firewalls
- Internet routing policy
- Fiber repair and splicing
- Fiber location marking
- Structured cabling installation
Customer Responsibilities:
- Customers of this service must also subscribe to the Wide Area Network service
- Designate a 24 x 7 x 365 point of contact for coordinating planned or emergency maintenance
- Provide 24 hour access to facilities
- Responsible for cost of the replacement or repair of structured cabling or wiring
- Submit a request to the DoIT Service Desk for moves, adds and changes, which may require additional cost
- CAT5e cabling required
| Category |
Enterprise Customer |
Standalone Customer |
|---|
| Availability: |
99.9% Uptime
|
99.9% Uptime
|
| Capacity: |
1 GBPS |
1 GBPS |
| Service Hours: |
7am – 9pm Monday – Friday |
7am – 9pm Monday – Friday
|
| Maintenance Schedules: |
- Planned maintenance notices are sent 72 hours prior
- Tuesday, Thursday & Sunday 12am - 6am
|
- Planned maintenance notices are sent 72 hours prior
- Tuesday, Thursday & Sunday 12am - 6am
|
| Upgrades and Refreshes: |
N/A
|
N/A |
Local Network-Wide Area Network (LAN-WAN) - Service Agreement FY21
