Audio Conferencing Services - Intercall Ordering Procedures

Service Type - Conferencing Service

BPO: 060B2490029

Commodity Code: 99789-Audio*
Description: Audio Conference Calling Services

Agency Ordering Procedures:

  1. Each agency user must setup an Intercall audio account before using the conference service. There are two (2) ways to establish an account:
    1. For those with internet access, connect to the registration screen at URL There is a 24 hours turnaround to receive new account information.
    2. Call InterCall customer service number at 1-800-374-2441, which takes 20-30 minutes to establish an account.
  2. Each requestor should have the following information available when establishing a new account:
    1. State of Maryland Company Number: 284125 (audio conferencing)
    2. Contact Name
    3. Contact Phone Number
    4. Agency
      • Sub Agency (if applicable)*
      • Department (if applicable)*
      • The Sub Agency and Department fields are optional but should be filled out for your agencies reporting purposes, if applicable.
    5. Services Required
      • Reservationless Plus
      • Operator Assisted
  3. The State of Maryland has a single toll free number, 1-866-247-6034 to initiate conference calls.
    1. Each account owner will receive a unique conference code.
    2. A conference will not be started until the leader enters his/her PIN to authorize the call.
    3. Participants who have dialed in prior to the leader PIN being entered will hear music.
  4. Each account will be invoiced individually and sent to the person who established the account via email. The emailed invoice should be printed and marked by the agency as a certified original invoice before submitting for payment.
  5. DoIT will only be approving Purchase Orders and will NOT approve Requisitions.
  6. The preferred method for the TSR process would be for the Agencies to create a Direct Purchase Order (as a release off of the Blanket Purchase Order 060B2490029).
    • If creating a Direct Purchase Order, once the document has advanced through the agency's approval path it will then be sent to the DoIT mailbox via the commodity approval path for final approval and posting.
  7. POs should be created to ensure that payments to Intercall for audio conferencing services are tied to the proper BPO.
    1. Direct vouchers may be issued as long as the BPO is referenced.
    2. The proper mail code to use to create the PO is left blank as there is no mail code to create the PO.
    3. The proper mail code to use to pay invoices using the PO is 000. Payments will be made via EFT, so there is no requirement for an address match with the invoice.
    4. If rejected by DoIT, the document will be returned to the agency initiator for revision and DoIT will make notes in the Note Pad why document was rejected. The agency would correct and re-submit the Purchase Order or Direct Purchase Order.
    5. Once DoIT approves the PO the agency does not need to print and/or send the PO to West Unified Communications Services, Inc. ("WestUC") (formerly Intercall, Inc.).