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Leadership: Marcy Jacobs, Chief Digital Experience Officer, Deputy Secretary
MDDS supports state agencies in delivering on their missions by helping them build well-designed and human-centered digital experiences. This not only improves the experience for residents but also improves the experience for agency staff and decreases the cost of serving Maryland residents.
We have brought new skill sets to the state, with a deep focus on user experience and service design, information architecture, content design and plain language, accessibility, product management, and engineering.
Analytics dashboard to help state agencies improve their websites through actionable, data-driven metrics. Check out the beta site at analytics.maryland.gov.
DoIT, in partnership with InnovateUS, offers free asynchronous human centered design courses for Maryland state employees.
Explore standards and tools to help agencies write, design, and build digital services for the State of Maryland.
Over 250 web leads from state agencies meet monthly with the Maryland Digital Service (MDDS) to learn about Maryland Web Strategy and discuss updates.
DoIT is implementing the state’s accessibility policy, introducing accessible procurement policies, and established a statewide Accessibility Officer Initiative.
Helps the state develop plain language standards and plan for implementation as specified in Governor Moore’s Plain Language Executive Order.
Building the Maryland Web Design System, which is a library of accessible components, code, and design principles that support consistency and accessibility across Maryland.gov websites.
Developed an analytics dashboard to provide transparent information on state website traffic and performance to help state agencies improve their websites through actionable, data-driven metrics.
