Blanket Purchase Order (BPO) Number: 001B3600088 (new, effective 01/01/2025)
Provides general call/contact center services for various State agencies. These services include: Inbound and Outbound Live Operator services; Service or Product Information; Scripted Information Dissemination; Mailing and Fulfillment Services; Data Entry of Application/Form Information into State or Contractor Database; Bilingual Service (Spanish/English); Voice Mail, Automatic Call Distributor (ACD); Interactive Voice Response (IVR); Email Correspondence; Call Center Overflow Capabilities; Handling Surveys; and Questionnaires.
Award Date: December 18, 2024
BPW Agenda Item: 22-IT
BPO Number: 001B3600088
CMD Investment Group, Inc.
Hunt Valley, MD
Contract Expiration Date: 12/31/2030
Contract Manager: dgs.osp-requisitions@maryland.gov
