Call/Contact Center Services​ 2025 - Ordering Procedures

Agency Ordering Procedures

1. Obtain guidance as needed from the IT Service Desk​;
2. DoIT will only approve Purchase Orders or Direct Purchase Orders. NOT Requisitions;
3. Agencies should create a Direct Purchase Order against the statewide BPO 001B3600088​;
   • Once a Direct Purchase Order has been created and approved, it will proceed to DoIT commodity approval path for final approval and posting;
4. If rejected by DoIT, the document will be returned to the agency for revision with notes on why the document was rejected. The agency would correct and re-submit the Purchase Order or Direct Purchase Order;
5. After DoIT approves, agency will scan and email a copy of the PO to:
   • CMD Investment Group, Inc.​​​
     
   • POC @ 410-347-5544​
6. Upon delivery of services, test and inspect results and work with vendor directly to address any issues as needed;
7. Escalate order fulfillment issues to the DoIT as needed via the IT Service Desk​, (410) 697-9700.

Contact Center Task Order Template​