The Communication Facilitator (CF) service is a MAT-administered service for Marylanders living with combined hearing and vision loss. The CF service provides equal access to communication to Marylanders who are DeafBlind through the facilitation of all types of communication—including American Sign Language, close-vision, tactile sign language, and more. Calls are made between a DeafBlind consumer and a video caller, through any video platform—including videophone (VP), Video Relay Services, FaceTime, Zoom, Skype, Google Hangouts, Google Meet, and more.

How the CF Service Works

During the video call, the Communication Facilitator, who is a skilled signer, copies sign language from the other video caller and provides visual information to the individual who is DeafBlind through close-vision, tactile sign language, tracking, or another communication method.   

With the assistance of the facilitator, individuals who are DeafBlind can have natural, easy conversations with friends, family, coworkers, and more if the service is requested. CF service can be initiated in a person’s home or other public space. 

Next Steps: Using the CF Service

To be eligible to obtain future CF services, you must complete the Communication Facilitator Service DeafBlind Consumer Application and be approved by the MAT program. Once approved, you may complete and submit the Communication Facilitator Service Request Form.​ ​Individuals who are DeafBlind may also apply for telecommunications equipment through the MAT program and iCanConnect (ICC).