​Identity and Access Management provides the tools that are needed to securely allow State Agency user’s access to State Resources via the following service access options:

• Edge Security: Two-factor/second-factor authentication
• Single sign-on: SAML tool
• Application presentation portal
• Access via enterprise directory services like AD or LDAP

Service Level Objective (SLO):

Identity and Access Management has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.

Features and Benefits:

• Secure access to state of Maryland IT resources from outside DoIT’s networks
• Single sign-on and second factor authentication for SaaS applications
• Unified Microsoft Active Directory forest supporting all Maryland State agencies.
• Multi-factor security decreases threat vector by requiring additional security gates to gain access to state resources
• Portal access today for the following applications: Google, The Hub, ServiceNow, Microsoft Office 365, ArcGIS and VDI

Eligible: State Enterprise Agencies

Availability (Uptime): 24 hours / 365 days

Standard Support Hours: 7am – 9pm Monday- Friday

Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, see SLA Document

Resolution (of incident) Time: Based on priority, see SLA Document

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours
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