networkMaryland

networkMaryland™ is the State’s private high-speed network that supports public sector data transport and common service delivery. Built using a combination of existing fiber optic cable assets and the installation of additional fiber and wireless infrastructure, networkMaryland™ provides a cost effective solution for wide area and Internet connectivity as well as perimeter security defenses to protect networks for intrusions. Additionally, networkMaryland™ provides the statewide government Intranet which allows agencies to host and share common applications.

Service

Description:

networkMaryland™ is the State’s private high-speed network that supports public sector data transport and common service delivery. Built using a combination of State owned fiber optic cable assets and leased assets provided by commercial service providers, networkMaryland™ provides a cost effective solution for wide area and Internet connectivity. Additionally, networkMaryland™ provides the Statewide Government Intranet (SwGI) allowing agencies to host and share common applications across a trusted network.

Features and Benefits

Capable of providing services up to 1 Gbps using standard provisioning
Capable of engineering and delivering services up to 10 Gbps
Over 1,000 locations currently connected to the network
Carrier grade data network
Redundant core network infrastructure
Backbone network is highly resilient and redundantly connected
Internet service provider (ISP) connectivity provided at multiple locations
Direct network peering with major internet content services providers
SwGI service allows subscribers to both publish and access Intra-agency services e.g. FMIS, MView, MVA
Provide connectivity to any location within the state without traversing the ‘public internet’
All equipment required to interface service with customer LAN is provided
Domain Name Service included in service
Consultation regarding service options and network configurations
24 x 7 x 365 monitoring and management via networkMaryland™ Network Operations Center (NOC)

Dept. Owner:
networkMaryland™

Richie Trice
richie.trice@maryland.gov
443-315-6408

Support Contact:
networkMaryland™ NOC
410-553-2604
networkMarylandOperations.DoIT@maryland.gov

Status:
Currently offered

Eligible Customers

Enterprise Agencies	Yes
Individual State Agencies	Yes
Counties	Yes
Local Municipalities	Yes
Public	No

Notes:
N/A

Service Prerequisites

Before service can be provisioned the client must meet the following requirements:

DoIT Provided Services:	Customer to provide the appropriate connectivity from the customer LAN to the WAN service components
Technical:	Documentation and network diagram of IT infrastructure provided to DoIT Coordinate access for service installation for service provider(s) Provide 24 x 7 x 365 points of contact (3) and access for coordinating outages, emergency maintenance/restoration and change management
Non-Technical:	Provide 24 x 7 x 365 points of contact (3) for coordinating outages, emergency maintenance/restoration and change management Establish physical access to agency sites

Notes:
N/A

Scope of Service

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In scope:	Internet networkMaryland™ provides broadband connections to the Internet. networkMaryland™ also provides Domain Name System (DNS) resolution to internal and external users, enabling resolution of server and service addresses on the Internet SwGI networkMaryland™ provides private network connectivity among Government entities and partners using the Statewide Government Intranet (SwGI). SwGI is a private, trusted network that provides a centralized resource for State entities to create and share resources like FMIS, WebFleet Master, DNS, MVA applications and Criminal Justice Information Systems to other governmental partners. networkMaryland™ also provides Domain Name System (DNS) resolution to internal and external users, enabling resolution of server and service addresses on the Statewide Government Intranet (SwGI). VPRN networkMaryland™ Virtual Private Routed Network (VPRN) services provides a private routed network allowing subscribers to provide services to multiple offices from a primary data center or multiple data center locations. The VPRN deconstructs the traditional hub and spoke architecture (where primary locations became the hub for all services) and provides a flat network between all locations - providing better use of bandwidth resources and greater resiliency in the event of the loss of traditional location. Private Line services are dedicated connections across the network backbone for customers that desire dedicated bandwidth with location to location connectivity.
Out of Scope:	Local area network services Perimeter defense
Customer Responsibilities:	Designate a 24 x 7 x 365 point of contact for coordinating planned or emergency maintenance Provide 24 hour access to facilities Responsible for cost of the replacement or repair of structured cabling or wiring Submit a Wide Area Network (WAN) network service request (NSR) through the web application or through the WAN request form via email

Notes:
N/A

Service Level Agreements

Service Level Agreeements

Category	Enterprise Customer	Standalone Customer
Availability:	99.9% Uptime	99.9% Uptime
Capacity:	Up to 1Gbps*	Up to 1Gbps*
Service Hours:	24 x 7 x 365	24 x 7 x 365
Maintenance Schedules:	Planned maintenance notices are sent 72 hours prior Tuesday, Thursday & Sunday 12:00am – 6:00am (excluding holidays) Quarterly maintenance schedule	Planned maintenance notices are sent 72 hours prior Tuesday, Thursday & Sunday 12:00am – 6:00am (excluding holidays) Quarterly maintenance schedule
UpgradRefreshes:	Available upon NSR Request	Available upon NSR Request
*Notes:	*Service requests beyond 1Gbps may require special coordination and engineering	*Service requests beyond 1Gbps may require special coordination and engineering

Department Of Information Technology

networkMaryland

Service

Eligible Customers

Service Prerequisites

Scope of Service

Service Level Agreements

Getting Connected

Getting Connected

Consulting Services

Consulting Services