GIS and Open Data

Geographic Information Systems (GIS) Professional Services

Service

Description

The DoIT Geospatial Services Team offers a spectrum of services to deliver custom Geographic Information Systems (GIS) solutions to help our customers streamline business processes that use geographically referenced information.

Available services include:

GIS Applications Development
GIS Data Development
Digital and Hardcopy Map Production
Solutions Integration
Workflow Automation
GIS Database Design

Features and Benefits

GIS Applications Development
- Legacy Application Modernization
- Enterprise System Integration
- Desktop/Web/Mobile Apps
GIS Data Development

Data Creation and Maintenance
Data Preparation for Publishing Online

Digital and Hardcopy Map Production
Solutions Integration

Facilitate System Interoperability
Streamline Live Data Updates
Automate Online Map Updates

Workflow Automation

Development of Script/Models
Extract, Transfer, Load (ETL) Process Development
Alerts Based on Status Changes

GIS Database Design

Development of functional requirements
Enterprise Geodatabase Design
Conversion of Legacy Databases

Department Owner

Geospatial Services

Service Owner

Julia Fischer
Julia.Fischer@Maryland.Gov
410-697-9430

Support Contact

DoIT Service Desk
service.desk@maryland.gov
410-697-9700

Status

Currently offered

Eligible Customers

Enterprise Agencies	Yes
Individual State Agencies	Yes
Counties	No
Local Municipalities	No
Public	No

Notes:

Service Prerequisites

Before service can be provisioned the client must meet the following requirements:

DoIT Provided Services:	Internet Access (See Service Catalog listing – Networks for details) Application Infrastructure & Hosting (See Service Catalog listing – Servers and Storage for details) Staff Resources
Technical	N/A
Non-Technical	N/A

Notes:
Due to lack of oversight of non-Enterprised environments, End User support is only offered to fully Enterprised agencies.

Scope of Service

In Scope:	Development of functional requirements Development of statement of work/services to include level of effort (LOE) and cost Code deployment to DoIT hosted environments Use of custom Application Program Interfaces (APIs)
Out of Scope:	Code deployment to non-DoIT hosted environments Creation of new APIs
Customer Responsibilities:	Provide data sources and/or appropriately formatted data Provide required workflows and business processes Provide timely feedback on application user interface Provide three (3) points of contact

Service Level Agreements

Category	Enterprise Customer	Standalone Customer
Availability:	99.9% Uptime	99.9% Uptime
Support Hours:	8AM – 5PM Monday – Friday	8AM – 5PM Monday – Friday
Maintenance Schedules:	Determined by statement of work	Determined by statement of work
Upgrades and Refreshes:	Determined by statement of work	Determined by statement of work