Operations and Support

​The Department of Information Technology (DoIT) has responsibility for IT and telecommunication services and support for the agency and statewide application systems.  This includes: infrastructure development, acquisition and maintenance; application development and maintenance; issue resolution through a central help desk; and user level systems training in support of the user community.

Following is a brief description of the divisions that support DoIT's mission:

Application Systems Management (ASM)

Supporting more than 6,000 customers distributed across various agencies, ASM develops, implements and maintains statewide applications such as the Financial Management Information Systems (FMIS), R*STARS, ADPICS, Personnel Systems, Employee Benefits, and Ad-Hoc Reporting.

Enterprise Information Services

EIS provides leadership in information technology services by supporting the State's technology goals with a proactive, customer service focus. Support services include the statewide Customer Service Desk, Network Support, Information Technology Security, Technical Services Support for the statewide business applications, and Enterprise Architecture.

Fiscal Services

The Fiscal Services group supports DoIT divisions in the area of budgeting and fiscal operations and administers statewide the Major Information Technology Development Project Fund (MITDPF).  One of the fiscal operational functions is to bill for Private Branch Exchanges (PBX), Multi-Service Centers (MSC), and networkMaryland.

Networks

The Networks Division manages the development and operations of the State’s data network known as networkMaryland, as well as the State’s wireless infrastructure and Telecommunication Systems.

Strategic Planning

The Strategic Planning Division is a principal procurement unit and establishes and manages statewide IT and telecommunication contracts, oversees the State’s portfolio of major IT projects, and develops policies and guidelines for the efficient and appropriate use of information technology and telecommunications systems. 

Telecommunications Access of Maryland Program (TAM)

MD Relay is a free public service that enables people, who are unable to use a standard telephone, to both make and receive phone calls.

Web Systems

The Web System Division manages the State’s Internet portal so citizens have a central on line location to access and obtain services provided by Maryland State agencies.  The Web Systems Division is also responsible for managing the DoIT and DBM web presence, hosting a number of statewide applications and community web sites, and coordinating strategic initiatives such as web branding.​​​