Call Center/Contact Center Services 2010

Blanket Purchase Order (BPO) Number:  060B1400040 (new, effective 7/1/2010)

Provides general call/contact center services for various State agencies (except Dept of Human Resources, who is expected to issue a separate agreement for its call center services). These services include but are not not limited to: Inbound and Outbound Live Operator services; Service or Product Information; Scripted Information Dissemination; Mailing of Literature and Information Requests; Collection of Applications (and Checks/Money Orders FA 2 only); Data Entry of Application/Form Information into State or Contractor Database; Bilingual Service (Spanish/English); Voice Mail, Automatic Call Distributor (ACD); Interactive Voice Response (IVR); Email Correspondence; Call Center Overflow Capabilities; Handling Surveys; and Questionnaires.

CR Dynamics & Assoc
2 North Charles Street, Suite 400
Baltimore MD 21201
Patty Ramos
Office: 410-347-5600
Mobile: 410-499-7230

Contract Expiration Date: 12/31/2015
Contract Manager/Technical Assistance: Alan Sabol