New DoIT Intake Process

The DoIT Intake process has been established to provide agencies with a centralized entry point to request support for their IT needs. While agencies will continue to utilize the service desk and end-user support teams for day-to-day operations, the DoIT Intake process will serve as a “no wrong door” through which agency can initiate conversations with the DoIT team to assist in increasing IT efficiency, cost effectiveness and user experience.

Learn More


Self-Service Portal

Fix Something - Contact Support to report a problem 

Request Something - Find the services, items & access you need 

Learn Something - Articles and Community-sourced answers 

Report Something - Report a potential cyber security issue

Service Catalog - Check out our suite of services 

Maryland Governor and Leutenant Governor                                                                        
Customer Service Promise                                                                        

Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with friendly and courteous, timely and responsive, accurate and consistent, accessible and convenient, and truthful and transparent services.

Take Our Survey

Human Trafficking GET HELP

National Human Trafficking Hotline - 24/7 Confidential

1-888-373-7888 233733 More Information on human trafficking in Maryland