IT Support Management (ITSM) Software as a Service (SaaS)

​Under this contract, DoIT is using the ServiceNow platform to modernize its Information Technology Support Management, a proven market leader in the technology. The software will be hosted offsite by a Cloud Service Provider and will help automate ticketing workflows and notifications, track assets, software licenses and contracts and help reduce overall IT costs.​


Award Date: 12/3/2014
BPW Agenda Item: DoIT 1-IT dated 12/3/2014
Contract Term: 12/17/2014 – 12/16/2019 (5-year base term w/two 5-year renewal options) 
                          12/17/2019 – 12/16/2024 (option 1)
                          12/17/2024 – 12/16/2029 (option 2) 
BPO Number:  F50B4400105
Contract Awarded To:
     Triad Technology Partners LLC, Bethesda, MD
Contract Manager:  Daryl Heisey,


Title:  F50B4400105 IT Support Management (ITSM) Software as a Service (SaaS) (769KB)
Release Date: 7/29/2014
Proposals Received Date: 9/10/2014
Pre-Proposal Conference: 8/13/2014
Attachment F (Price Form) (REVISED)
Attachment W
Attachment X (Other System Features) (121KB)
Attachment Y (Scenarios)  (REVISED) (348KB)
Attachment Z (Glossary) (464KB)
Pre-Proposal Conference Summary (507KB)
Questions and Answers No. 1
Amendment No. 1

If you are interested in utilizing this contract, please contact DoIT at​ for information.

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