The Enterprise Content Management Services provides complete content managment for all Enterprise Agency public facing websites using DoIT’s standard agency template. Services include site migration, page design, site analytics, user administration, user training, and 24x7x365 maintenance and support.
Service Level Objective (SLO):Enterprise Content Management has a 99.5% uptime SLO, including all planned outages and maintenance windows.
Features and Benefits:
Eligible: State Enterprise Agencies
Standard Support Hours: 7:00 a.m. - 5:00 p.m Monday - Friday
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident)Time: Based on priority - less than 1 hour to High priority, and less than 72 hours for Low priority.
Resolution (to incident)Time: Based on priority - less than 1 hour to High priority, and less than 72 hours for Low priority.
Maintenance Windows: Wednesdays, 7:00pm – 10:00pm, Sat/Sun 12:00am – 6:00am, 9:00pm – 12:00am as necessary.
Security – Authentication through Active Directory and Google Authentication.
Business Critical Service: Yes; Recovery Time – 4 hours
To request this service, please email DoIT Service Desk at email@example.com
Our Service Desk is here to help:firstname.lastname@example.orgPhone: 410-697-9700
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay