Financial Management Information System(FMIS) is the official accounting system of record for the State of Maryland comprised of accounting, purchasing and inventory, and reporting applications.
FMIS has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Eligible: All State Agencies
Availability (Uptime): FMIS Production On-Line Operating Hours
R*STARS/ADPICS/FOCUS: Monday through Saturday 6:30 a.m. to 6:30 p.m. Sunday: The system is unavailable on Sundays. On weeks that Friday is a Holiday, the previous work day will be considered a Friday for reporting purposes. This statement is also true when it is the last Friday of the month. Interface files are picked up on Holidays (with the exception of Thanksgiving Day and Christmas Day) at approximately the same time they are picked up during a regular work day - 6:30 pm. These files are processed during the next work day’s batch cycle. Please note—there is a 3 pm deadline to have interface files submitted
Standard Support Hours: 7am – 9pm Monday- Friday
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Within two hours during normal operating hours.
Resolution (of incident) Time: Best Effort, depending on complexity
Maintenance Windows: Sundays and as scheduled and announced through the Service Desk and the Informer
Security – Password via the application
Business Critical Service: Yes; Recovery Time Objective– 24 hours
To request this service, please email DoIT Service Desk at email@example.com
Our Service Desk is here to help:firstname.lastname@example.orgPhone: 410-697-9700
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay