The Forms and Surveys services provides for the design of online forms/surveys for agency web sites. Report generation, and customization can also be included.

Service Level Objective (SLO): Forms and surveys have a 99.5% uptime service level objective including planned outages, maintenance windows and unavoidable events.

Features and Benefits:

• Administrative interface to create forms and surveys without development
• Report sharing, exporting and filtering

Availability (Uptime): 99.5%

Eligible: All state agencies.

Standard Support Hours: 8:00AM – 5:00PM, Monday – Friday.

Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, between 1 – 2 hours.

Resolution (of incident) Time: Based on priority, between 4 – 16 hours.

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays).

Security: Authentication and data security is provided by the associated application.