DoIT offers Maryland State agencies a secure, centralized Virtual Operating Environment (VOE) to host their virtual workloads.

Service Level Objective (SLO):

IaaS has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.

Enterprise Backup for the IaaS environment availability requirements allow for network interruptions up to 4 hrs. with backup service availability 24/7/365.
This allows for backups to be restarted during any unforeseen network interruptions.
Additionally, the DoIT IaaS Service delivers the following recovery point objective (RPO) and recovery time objective (RTO):

• RPO: 24 hours for files and servers
• RTO: 8 hours for files, 24 business hours for full server recovery. (The RTO assumes that a restore target exists and applies to restores within the DoIT data center. Restores to remote sites would be best effort and may exceed the stated RTO.)

Features and Benefits:

• Resource Pooling with a large collection of hardware located at resilient data centers
• Built-in standardized security, compliant with State Security Policies
• Network isolation from other co-located State Agencies
• Support for Microsoft server and Linux server workloads
• Access to networks across Maryland through the networkMaryland Statewide Gigabit Intranet (SWiGI)
• Tiered storage pools for varying workloads
• Disaster Recovery (DR) and Backup capabilities
• Disk-based backups for up to 30 days of recoverability
• File-level and server-level recoveries available
• Backup data replicated to second data center
• Media agents available for some 3rd party software such as Microsoft SQL and Oracle.
  

Eligible: All Executive / Cabinet Branch agencies

Availability (Uptime): 24 hours / 365 days

Standard Support Hours: 24 hours / 365 days

Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, see SLA Document

Resolution (of incident) Time: Based on priority, see SLA Document

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours