DoIT offers Maryland State agencies a secure, centralized Virtual Operating Environment (VOE) to host their virtual workloads.
IaaS has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Enterprise Backup for the IaaS environment availability requirements allow for network interruptions up to 4 hrs. with backup service availability 24/7/365.
This allows for backups to be restarted during any unforeseen network interruptions.Additionally, the DoIT IaaS Service delivers the following recovery point objective (RPO) and recovery time objective (RTO):
Eligible: All Executive / Cabinet Branch agencies
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 24 hours / 365 days
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, see SLA Document
Resolution (of incident) Time: Based on priority, see SLA Document
Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)
Security – Authentication through Active Directory
Business Critical Service: Yes; Recovery Time – 4 hours
To request this service, please email DoIT Service Desk at email@example.com
Our Service Desk is here to help:firstname.lastname@example.orgPhone: 410-697-9700
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay