MD iMAP has a 99.5% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
The MD iMAP platform provides centralized access to Geographic Information Systems (GIS) resources maintained by the State of Maryland and the broader GIS community throughout Maryland. This web-based platform supports the State’s mission to enterprise solutions, offering efficiency, collaboration and cost savings to end users. In addition, this platform supports open data initiatives dedicated to transparency, accountability and accessibility of spatial and non-spatial data in Maryland.
Eligible: State and Local Government and the general public (for data/app consumption)
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 7am – 9pm Monday thru Friday
Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, see SLA
Response (of incident) Time: Based on priority, see SLA
Maintenance Windows: Maintenance of 30 minutes or more shall be scheduled after 9 p.m. EST. and as scheduled and announced through the Service Desk and on the MD iMAP homepage.
Security – Open Access, No password required
Business Critical Service: Yes; Recovery Time – 4 hours
To request this service, please email DoIT Service Desk at email@example.com
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay