Mobile Device Management

Mobile Device Management service encompasses mobile services including security, device management, email management, application management, and content management. This construct will allow for streamlined and automated mobility management and a single, unified management console across MD State Agencies.

Service Level Objective (SLO):

Mobile Device Management has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.

Features and Benefits:

  • Provide secure mobile access to State resources
  • Manage large-scale deployments of mobile devices from a single console
  • Configure and update device settings over-the-air
  • Enforce security and compliance policies

Eligible: State Enterprise Agencies

Availability (Uptime): 24 hours / 365 days

Standard Support Hours: 7am – 9pm Monday- Friday

Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, see SLA Document

Resolution (of incident) Time: Based on priority, see SLA Document

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours

Request the Service:

To request this service, please email  DoIT Service Desk at




Contact the Service Desk:

Our Service Desk is here to help:
Phone: 410-697-9700