Perimeter Defense Services places an agency's point of presence behind a next generation firewall where a 24x7x365 staffed Security Operations Center ensures the highest level of network protection be made available as the agency demands.
Service Level Objective (SLO):
Perimeter Defense Services has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.
Features and Benefits:
- White/Black listing
- Data Loss Prevention and exfiltration protection
- Alert management, analysis, and remediation advice
- Quarantine services
- Advanced threat detection
- Customizable reporting
Eligible: State Enterprise Agencies
Availability (Uptime): 24 hours / 365 days
Standard Support Hours: 7am – 9pm Monday- Friday
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority, see SLA Document
Resolution (of incident) Time: Based on priority, see SLA Document
Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)
Security – Authentication through Active Directory
Business Critical Service: Yes; Recovery Time – 4 hours
