Physical Desktop Management

​Physical Desktop Management allows for standardized, secure, streamlined and automated desktop image deployment methodologies across MD State Agencies.

Service Level Objective (SLO):

Physical Desktop Management has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.

Features and Benefits:

  • Standard deployment methods shared among MD State Agencies
  • Intelligent deployment methods
  • Standardized image management tools
  • Streamlined OS and application patching routines
  • Secured desktop images with State Standard Anti-Virus software
  • License / compliance management

Eligible: State Enterprise Agencies

Availability (Uptime): 24 hours / 365 days

Standard Support Hours: 7am – 9pm Monday- Friday

Exceptions: None

Response (to incident) Time: Based on priority, see SLA Document

Resolution (of incident) Time: Based on priority, see SLA Document

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours

Request the Service:

To request this service, please email  DoIT Service Desk at




Contact the Service Desk:

Our Service Desk is here to help:
Phone: 410-697-7000