The Statewide Calendar service provides calendar software for agencies to create, import, manage registration, and create custom view of events.

Service Level Objective (SLO): 

Features and Benefits:

• User management of events, approval workflow, and event registration.
• Aggregation of all events for public view on Maryland.gov, and compliance with Open Meetings Act
• Variety of integration methods including bulk imports, custom views, RSS feeds and APIs

Availability (Uptime): 99.5%

Eligible: All state agencies.

Standard Support Hours: 8:00AM – 5:00PM, Monday – Friday.

Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, between 1 – 2 hours.

Resolution (of incident) Time: Based on priority, between 4 – 16 hours.

Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

Security: Authentication and data security is provided by the associated application.

Business Critical Service: Yes.

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