The Web Development services provides custom development for integration of web services, APIs, and application data to websites. Additional services include management of the State portal (Maryland.gov), and eGov services for agencies including payment processing, event registration, and widgets.
Eligible: Enterprise state agencies
Features and Benefits:
Service Level Objective (SLO):
- Development of SharePoint custom web parts, page layouts, XSLT, and WordPress scripts.
- Integration with external data sources, web services, APIs and widgets.
- eGov services including payment processing, event registration, and widget creation
Maryland.gov and eGov services have a 99.5% uptime service level objective, including all planned outages and maintenance windows.Eligible:
All state agencies and countiesAvailability (Uptime):
Standard Support Hours: 9:00 a.m. – 5:00 p.m. Monday- FridayExceptions:
The Service Desk is not available during State Holidays or Service Reduction DaysResponse (to incident) Time:
Based on priority, see Contract Award DocumentResolution (of incident) Time:
Based on priority, see Contract Award DocumentMaintenance Windows:
Wednesdays, 7:00pm – 10:00pm, Sat/Sun 12:00am – 6:00am as necessary
Authentication through Active Directory
Business Critical Service:
Yes; Recovery Time – 4 hours