The Web Development services provides custom development for integration of web services, APIs, and application data to websites. Additional services include management of the State portal (Maryland.gov), and eGov services for agencies including payment processing, event registration, and widgets.

Eligible: Enterprise state agencies

Features and Benefits:

• Development of SharePoint custom web parts, page layouts, XSLT, and WordPress scripts.
• Integration with external data sources, web services, APIs and widgets.
• eGov services including payment processing, event registration, and widget creation

Service Level Objective (SLO):
Maryland.gov and eGov services have a 99.5% uptime service level objective, including all planned outages and maintenance windows.

Eligible: All state agencies and counties

Availability (Uptime): 99.5% Standard Support Hours: 9:00 a.m. – 5:00 p.m. Monday- Friday

Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days

Response (to incident) Time: Based on priority, see Contract Award Document

Resolution (of incident) Time: Based on priority, see Contract Award Document

Maintenance Windows: Wednesdays, 7:00pm – 10:00pm, Sat/Sun 12:00am – 6:00am as necessary

Security – Authentication through Active Directory

Business Critical Service: Yes; Recovery Time – 4 hours​