The Website Standards provides guidelines and agency web standards including templates, search, widgets, language translation, and accessibility guidelines. This service also provides DNS Governance and approval of all maryland.gov and maryland.gov subdomains.
Eligible: All state agencies
Features and Benefits:
State Website Guidelines
DNS ServicesDNS Governance and approval of all maryland.gov subdomains.The following attributes pertain to the DNS Services:
Service Level Objective (SLO): 99.5%
Availability (Uptime): 99.5%
Eligible: All state agencies.
Standard Support Hours: 8:00AM – 5:00PM, Monday – Friday.
Exceptions:The Service Desk is not available during State Holidays or Service Reduction Days
Response (to incident) Time: Based on priority.
Resolution (of incident) Time: Based on priority.
Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays).
Security: DNS Security Extensions (DNSSEC)
Business Critical Service: Yes; Recovery Time – 4 hours
To request this service, please email DoIT Service Desk at firstname.lastname@example.org
Please visit the WebCom site. It has content to promote interagency collaboration, standards, tools, ideas and other resources to improve the quality and service of State government to citizens through the use of web technology.
Our Service Desk is here to help:email@example.comPhone: 410-697-9700
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay