Wireless LAN

Wireless Local Area Network (WLAN) services provides user mobility within any Enterprise Agency office building to authorized State employees, contractual employees, and contractors. The service is also capable of providing visitors to agency office buildings with access to the Internet utilizing a guest network. WLANs are accomplished by seamlessly integrating Enterprise users with their agency’s home network environment.  WLAN services meet the State CISO security standards and policies designed for two types of wireless users – secured (credentialed host and user) and non-secured.

    Service Level Objective (SLO):

    Wireless Local Area Network has a 99.9% uptime service level objective; excluding planned outages, maintenance windows and unavoidable events.

    Features and Benefits:

    • Common Wireless Architecture across Enterprise site
    • Single SSID (MD-Secure) for all sites and agencies access
      • Requiring both machine and username/password verification
      • Based on credentialing, associating the user back to their agency’s network
    • Common Guest Wireless access (MD-Guest)
      • Same guest registration model (currently, self-registration with SMS code)
      • Internet access provided independently from the agencies’ network
      • Standardize what guests are and are not allowed to access

    Eligible: All Enterprise State Agencies and Guests

    Availability (Uptime): 24 hours / 365 days

    Standard Support Hours: 7am – 9pm Monday- Friday

    Exceptions: The Service Desk is not available during State Holidays or Service Reduction Days

    Response (to incident) Time: Based on priority, see SLA Document

    Resolution (of incident) Time: Based on priority, see SLA Document

    Maintenance Windows: Sat/Sun 12:00am – 6:00am (excluding holidays)

    Security – Authentication through Active Directory

    Business Critical Service: Yes; Recovery Time – 4 hours

    Request the Service:

    To request this service, please email  DoIT Service Desk at service.desk@maryland.gov




    Contact the Service Desk:

    Our Service Desk is here to help:
    Phone: 410-697-9700