The Maryland Relay service makes it easy for those who have difficulty using a standard telephone to place and receive calls. Maryland Relay services are available for free. Users of this service are responsible for paying their monthly telephone bill to the chosen service provider. Long distance rates may apply according to your telephone service. Users may need special equipment to take advantage of the Maryland Relay service.

Service Level Objective (SLO):

Maryland Relay has a 100% uptime service level objective; excluding unavoidable events

Features and Benefits:

• Traditional Relay (TTY) for those who are Deaf, hard of hearing, late-deafened or have difficulty speaking
• Hearing Carry-Over and Speech-to-Speech for those who have difficulty speaking
• Voice Carry-Over for Relay users who prefer to use their own voice in phone conversations
• Captioned Telephone, which lets hard-of-hearing users read every word callers say, as they listen
• Braille enabled communication devices for DeafBlind callers
• Spanish Relay for Spanish-speaking callers who have difficulty using a standard telephone
• Customized Relay options, including Customer Profiles which users can set up to expedite calls and store their calling preferences
 

Availability (Uptime): 24x7x365

Standard Support Hours: 24x7x365

Exceptions: None