Functional Area I- Desktop, Laptops, Ruggedized Laptops, and Associated Peripherals

Includes, but is not limited to, the following brand or generic name equipment:

• Desktops,
• Laptops,
• Ruggedized Laptops,
• Monitors,
• Peripherals

In addition, the equipment shall include all manufacturers’ warranties and guarantees for a minimum of one (1) year. The State, at its discretion, may choose an optional extended manufacturer warranty.

This equipment also includes associated hardware and operating system software that allows for the operation of the product as a stand-alone unit, a networked unit in a local area network (LAN), a networked unit in a wide area network (WAN), a wireless application or any combination of the four.

​Functional Area II- Tablets, Ruggedized Tablets and Associated Peripherals

Includes brand or generic name equipment but not limited to:

• Tablets
• Ruggedized Tablets
• Monitors
• Peripherals

In addition, the equipment shall include all manufacturers’ warranties and guarantees for a minimum of one (1) year. The State, at its discretion, may choose an optional extended manufacturer warranty.

This equipment also includes associated hardware and operating system software that allows for the operation of the product as a stand-alone unit, a networked unit in a wide area network (WAN), a wireless application or any combination of the three.

Functional Area III –Installation Services 

NOTE: If proposing Functional Area III, Offerors shall also propose the corresponding equipment in Functional Area I and/or II. 

Installation services may only be purchased when purchasing hardware under Functional Areas I or II. Functional Area III services may not be purchased alone. In addition, Functional Area III services may not exceed 49% of the total value of any PORFP. Installation for hardware purchases acquired through other State contracts services shall be procured via a separate vehicle such as DoIT’s Consulting and Technical Services (CATS+) contract or a stand-alone procurement.

Installation services will be defined at the PORFP level. Installation services may include, but are not limited to: 

• The installation of the hardware with the configuration necessary to ensure that the hardware operates properly in the Requesting Agency’s environment.
• The installation of equipment that requires product specific technical expertise, especially for integration involving complex network systems or new technologies. These services typically include: network and traffic engineering, capacity planning, configuration and customization of the equipment.
• The preloading of agency software.

Functional Area IV – Manufacturer’s Extended Warranty

Manufacturer’s Extended Warranty Service may be purchased in conjunction with or separately from functional Areas I, and II at any time. Only Master Contractors authorized by the Manufacturer or Distributor of the Hardware and registered with the Contract Manager as furnishing a particular product line may provide Manufacturer’s Warranty Services. Manufacturer’s Warranty Service shall include, but is not limited to:

• Electronic media and consulting services, upgrades and enhancements for technology advancements, improved functionality, and compatibility with new industry standards;
• Direct access to experienced consultants of the Hardware;
• Flexible service options including telephone or e-mail support;
• Timely problem resolution of reported discrepancies;
• Remote technical support;
• Online self-help functions;
• On-site warranty

Any warranty period for equipment and services will not commence until acceptance of the equipment or services by the requesting agency. All defective items must be replaced at no additional cost to the State. If the products were provided without the Installation terms, the contractor is responsible for the installation of the replacement equipment as defined in the PORFP. If the products were provided without installation, the contractor, at its option and at no additional cost to the State, may provide on-site service or next-day drop ship replacements for the Agency to install.