​Ordering Procedures

1. Determine agency product / service needs. In making product / service selections, it is recommended agencies review their agency's assets to select compatible products or identify technical requirements required in choosing a product.


2. Requesting Agency requests a quotation from SHI (choose one option):
   
   • MDGov Sales Team
     MDGOV@shi.com
     Toll Free: 800.477.6479 ext: 5886
     Office: 732.868.5886
     FAX: 732.868.5887
   • Denise Verdicchio
     Director East Region
     denise_verdicchio@shi.com
     Office: 908-884-1389
     


3. Requesting Agency verifies pricing (choose one option):
   
   • On line: monthly pricing posted on www.shi.com under YourHome@shi.com, User name: statemd, Password: statemd
   • Soft copy: Request monthly spreadsheet via e-mail from denise_verdicchio@shi.com.


4. Requesting Agency creates and submits Purchase Order (PO):
   
   • Create PO in ADPICS and follow all ADPICS procedures​
   • Submit PO via e-mail denise_verdicchio@shi.com or fax to 732.868.6020.


5. SHI Order Confirmation:
   
   • SHI confirms order, matching agency PO to MS order
   • SHI issues order number for tracking purposes
   • SHI sends license confirmation, once MS receives and processes the licensing portion of the order


6. SHI Processing/Invoicing:
   
• SHI processes the order: Processed means that the order has been completed, software has been accepted by Requesting Agency, and MS has entered licenses on agency’s individual Microsoft products.
• SHI sends invoice to Requesting Agency.
• Requesting Agency verifies invoice and processes payment.​