The Security Services team provides State agencies with a common statewide strategy for secure, effective, and technically sound use of the State's information technology resources. The team is responsible for the establishment of Security Policies, Security Guidance, Security Awareness, and is a source of IT security information for State agencies.
Additional security resources can be found on the Department of IT's Security Services page.
DoIT’s Managed Firewall Service establishes the customer’s perimeter access behind a next generation firewall. Our Managed Firewall Service is maintained under the auspices of a professional Security Operations Center, where 24 X 7 X 365 monitoring and staffing ensures the highest level of network protection. Services include White/Black Listing, Data Loss Prevention (DLP), and exfiltration protection by enabling Deep Packet Inspection (e.g. malicious activity and malware including ransomware), Asset Management, Alert Management, Alert Analysis and remediation advice, quarantine services, advanced threat detection. A variety of customizable reporting is included.
Features and Benefits
Status: Currently offered
Before service can be offered the client must meet the following requirements:
This section outlines the area of responsibility between the provider (DoIT) and the customer.
Out of Scope:
Maintenance schedules of the managed firewall are determined by a variety of factors. Except in instances where an emergency maintenance is required, DoIT will provide 48 hrs notice and will make every effort to leverage the redundancy of the service to limit any service outage.
Up to four changes to the firewall security/configuration per calendar month are included. Requested changes must be submitted to the SOC via a DoIT Firewall Change Request. Rule changes will be implemented within two hours of receipt. More than four changes will be billed as identified below.
Managed Firewall Service - Service Agreement FY21
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay