Web Application Development Professional Services

Web Services manages maryland.gov - the State’s Internet portal - as a central location for citizens to access services provided by enterprise state agencies. Web Services operates an enterprise content management platform for hosting of agency websites. The division administers standards and guidelines for agency web sites, accessibility, graphics, social media and statewide web applications.

Web Application Development Professional Services

Service

 

Description

The Maryland Department of Information Technology (DoIT) offers web application and database development and consulting. DoIT offers professional web application development using the best tools and technology available. As part of this service, DoIT offers project management, programming in multiple languages, database development and system administration of Microsoft SQL Server and integration with third-party applications and Software-as-a-Service (SaaS) using Application Programming Interfaces (APIs), web services and data transformations.

Features and Benefits

  • Standard Procedures
    • Programming methods utilizing IT Security Policy
    • Guidance and implementation of Non-Visual Accessibility standards for web applications.
    • Reusable components and standard coding methodologies for rapid development.
  • Consulting
    • Coordination with vendors and contractors for deployment and development.
    • Design data specific for data import and export.
  • Shared Hosting
    • Application and database hosting available in the DoIT Hosting Service Block (HSB). Virtual server platform using Microsoft Window Server, SQL Server.
    • Microsoft Dynamics 365 available through DoIT’s Microsoft Enterprise Office 365 portal.
    • sFTP sites available for secure transfer of files to and from customers and vendors.
  • Support
    • Planning, migration, redesign and new site development.
    • Troubleshooting and fixes of stand features and functionality.

    Deptartment Owner
    Web Services

    Service Owner
    Andrea Greer
    andrea.greer@maryland.gov
    410-697-9485

    Support Contact
    DoIT Service Desk
    Service.Desk@maryland.gov
    410-697-9700

    Status
    Currently offered

    ​​​

    Eligible Customers

     
    Enterprise Agencies Yes
    Individual State Agencies Yes
    Counties No
    Local Municipalities No
    Public No

    Notes:
    N/A

    Service Prerequisites

     

    Before service can be provisioned, the customer must meet the following requirements:

    DoIT Provided Services
    ​​Customer utilizes DoIT’s Server and Storage Service
    Technical
    ​N/A
    Non-Technical
    • Customers approve and sign Statement of Work (SOW) and service agreement(s) prior to project kick-off.
    • Customer provides any existing system documentation, source code and copy of database.
    • Provide three (3) customer contacts to be used as contacts for this service.

    Notes: N/A

    Scope of Service

     

    This section outlines the area of responsibility between the provider (DoIT) and the customer.

    In Scope
    • Web application and database development and consulting
    • Signed Statement of Work (SOW) before work begins
    Out of Scope
    • Configuration and support of customer desktops.
    • Intranet/Extranet hosting.
    Customer Responsibilities
    • Approve statement of work and service agreements.
    • If web application is hosted outside of DoIT HSB, coordinate necessary connections (account access, VPN) to servers.
    • Perform any user acceptance testing and approve deployment to production environment.
    • Supply all existing source code, databases, system documentation, and access to site analytics of any existing website.
    • Notify DoIT of any requirements to store sensitive, Personally Identifiable Information (PII), HIPAA compliance, section 508, and agrees to adhere to DoIT’s IT security policies.
    • Report any request for support to the DoIT Service Desk.

    Service Level Agreements

     
    Category Enterprise Customer Standalone (Non-Enterprise) Customer
    Response/Resolution Time
    • Response time: Within 2 hours
    • Resolution time: 2 business days
    • Response time: Within 2 hours
    • Resolution time: 2 business days
    Capacity
    ​See Pricing Guide
    ​See Pricing Guide
    Support Hours
    ​7AM - 9PM Monday - Friday
    ​7AM - 9PM Monday - Friday
    Maintenance Schedules
    ​Scheduled with customer
    ​Scheduled with customer
    Support Hours
    ​7AM - 9PM Monday - Friday
    ​7AM - 9PM Monday - Friday
    Upgrades and Refreshes
    ​N/A
    ​​N/A

    Web Development Professional Services - Service Agreement FY21