Web Services

Web Services manages maryland.gov - the State’s Internet portal - as a central location for citizens to access services provided by enterprise state agencies. Web Services operates an enterprise content management platform for hosting of agency websites. The division administers standards and guidelines for agency web sites, accessibility, graphics, social media and statewide web applications.

Web Application Development Professional Services

Service

Description

The Maryland Department of Information Technology (DoIT) offers web application and database development and consulting. DoIT offers professional web application development using the best tools and technology available. As part of this service, DoIT offers project management, programming in multiple languages, database development and system administration of Microsoft SQL Server and integration with third-party applications and Software-as-a-Service (SaaS) using Application Programming Interfaces (APIs), web services and data transformations.

Features and Benefits

Standard Procedures

Programming methods utilizing IT Security Policy
Guidance and implementation of Non-Visual Accessibility standards for web applications.
Reusable components and standard coding methodologies for rapid development.

Consulting
- Coordination with vendors and contractors for deployment and development.
- Design data specific for data import and export.
Shared Hosting

Application and database hosting available in the DoIT Hosting Service Block (HSB). Virtual server platform using Microsoft Window Server, SQL Server.
Microsoft Dynamics 365 available through DoIT’s Microsoft Enterprise Office 365 portal.
sFTP sites available for secure transfer of files to and from customers and vendors.

Support
- Planning, migration, redesign and new site development.
- Troubleshooting and fixes of stand features and functionality.

Deptartment Owner
Web Services

Service Owner
Carl Hobbs
carl.hobbs@maryland.gov
443-229-1381

Support Contact
DoIT Service Desk
Service.Desk@maryland.gov
410-697-9700

Status
Currently offered

Eligible Customers

Enterprise Agencies	Yes
Individual State Agencies	Yes
Counties	No
Local Municipalities	No
Public	No

Notes:
N/A

Service Prerequisites

Before service can be provisioned, the customer must meet the following requirements:

DoIT Provided Services	Customer utilizes DoIT’s Server and Storage Service
Technical	N/A
Non-Technical	Customers approve and sign Statement of Work (SOW) and service agreement(s) prior to project kick-off. Customer provides any existing system documentation, source code and copy of database. Provide three (3) customer contacts to be used as contacts for this service.

Notes: N/A

Scope of Service

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope	Web application and database development and consulting Signed Statement of Work (SOW) before work begins
Out of Scope	Configuration and support of customer desktops. Intranet/Extranet hosting.
Customer Responsibilities	Approve statement of work and service agreements. If web application is hosted outside of DoIT HSB, coordinate necessary connections (account access, VPN) to servers. Perform any user acceptance testing and approve deployment to production environment. Supply all existing source code, databases, system documentation, and access to site analytics of any existing website. Notify DoIT of any requirements to store sensitive, Personally Identifiable Information (PII), HIPAA compliance, section 508, and agrees to adhere to DoIT’s IT security policies. Report any request for support to the DoIT Service Desk.

Service Level Agreements

Category	Enterprise Customer	Standalone (Non-Enterprise) Customer
Response/Resolution Time	Response time: Within 2 hours Resolution time: 2 business days	Response time: Within 2 hours Resolution time: 2 business days
Capacity	See Pricing Guide	See Pricing Guide
Support Hours	7AM - 9PM Monday - Friday	7AM - 9PM Monday - Friday
Maintenance Schedules	Scheduled with customer	Scheduled with customer
Support Hours	7AM - 9PM Monday - Friday	7AM - 9PM Monday - Friday
Upgrades and Refreshes	N/A	N/A

Web Development Professional Services - Service Agreement FY21