Telecom Billing Audit Services Master Contract: Frequently Asked Questions

Agencies

  1. Are Requesting Agencies required to send the Task Order Request for Proposals (TORFP) to every Master Contractor on the Master Contract?
  2. May a Requesting Agency send a TORFP only to Master Contractors certified as Small Business Reserve (SBR)?
  3. May a Requesting Agency send a TORFP only to Master Contractors certified as a Minority Business Enterprise (MBE)?
  4. Who will actually send the TORFP to the Master Contractors?
  5. Is there a mailing list that a Requesting Agency can use to send out a TORFP?
  6. Is it required that Department of Information Technology (DoIT) review a Requesting Agency TORFP prior to release to the Master Contractors?
  7. Where do agencies go to find guidance on the TORFP?
  8. Are Requesting Agencies required to follow up with Master Contractors who fail to submit a TORFP Feedback Response Form?
  9. Are Requesting Agencies required to submit completed TORFP Feedback Response Forms to DoIT?
  10. How can a Requesting Agency track the status of a TORFP?
  11. Are procurements executed under the Telecommunications Billing Audit Services Master Contract subject to DoIT review and assessment?

Master Contractors

  1. How will Master Contractors know about TORFP opportunities for which they can compete?
  2. Do Master Contractors have to reply to every TORFP that they receive?
  3. Who do Master Contractors contact if they have questions or concerns about a TORFP that they have received?
  4. How can Master Contractors update contact information on the Telecommunications Billing Audit Services Master Contract web page?
  5. Can Master Contractors meet with the agencies to find out their future needs?
  6. May Master Contractors submit a TORFP Feedback Response Form online for a previously issued TORFP?
  7. May Master Contractors edit a TORFP Feedback Response Form after it has been submitted?
  8. May Master Contractors submit one TORFP Feedback Response Form for multiple TORFPs?
  9. May Master Contractors view TORFP Feedback Response Forms submitted by other Master Contractors?
  10. How will the State use data provided in the TORFP Feedback Response Form?
  11. How do companies enlist to become Telecommunications Billing Audit Services Master Contractors?
  12. Where can a list of all the Telecommunications Billing Audit Services Master Contractors be found?

Agencies:

  1. Are Requesting Agencies required to send the TORFP to every Master Contractor on the Master Contract?

    Agencies must email the TORFP to ALL Master Contractors listed on the Master Contract. Based on an evaluation of Master Contractor proposals received in response to a TORFP, agencies will select a Master Contractor to provide the requested services.

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  2. May a Requesting Agency send a TORFP only to Master Contractors certified as Small Business Reserve (SBR)?

    No. TORFPs must be sent to ALL Master Contractors listed on the Master Contract.

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  3. May a Requesting Agency send a TORFP only to Master Contractors certified as a Minority Business Enterprise (MBE)?

    No. Agencies must email the TORFP to ALL Master Contractors listed on the Master Contract.

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  4. Who will actually send the TORFP to the Master Contractors?

    The Point of Contact (POC) from the agency requesting the services must email the TORFP to ALL Master Contractors listed on the Master Contract.

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  5. Is there a mailing list that a Requesting Agency can use to send out a TORFP?

    Yes. Click on the Master Contractor Contact List in the Contract Links panel. Follow the prompts to export to email the list of Master Contractors.

    Because Master Contractors are required to regularly update their contact information with status or contact changes, agencies should export the data from the web page each time a TORFP is to be sent, rather than saving and reusing it in the future.

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  6. Is it required that DoIT review a Requesting Agency TORFP prior to release to the Master Contractors?

    Yes. DoIT review of the TORFP is required prior to release to the Master Contractors.

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  7. Where do agencies go to find guidance on the TORFP?

    Click on TORFP Procedures in the Contract Links panel.

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  8. Are Requesting Agencies required to follow up with Master Contractors who fail to submit a TORFP Feedback Response Form?

    Yes. Requesting Agencies are responsible to ensure that all Master Contractors who do not submit proposals do submit a TORFP Feedback Response Form.

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  9. Are Requesting Agencies required to submit completed TORFP Feedback Response Forms to DoIT?

    No. DoIT will review Feedback Response Forms during periodic contract management.

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  10. How can a Requesting Agency track the status of a TORFP?

    Agencies must distribute and track the status of their own TORFPs. Agencies should establish electronic and physical files for organizing and storing all related email, proposals, feedback forms, etc. Agencies must also follow ADPICS procedures for establishing Purchase Orders, and can check ADPICS for DoIT approval of any Purchase Orders over $25,000.

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  11. Are procurements executed under the Telecommunication Billing Audit Services Master Contract subject to DoIT review and assessment?

    Yes. DoIT will review and assess a portion of the procurements executed under the Telecommunications Billing Audit Services Master Contract. The goal of such assessments is to determine that Requesting Agencies and Master Contractors are adhering to required contract procedures, terms and conditions.

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Master Contractors:

  1. How will Master Contractors know about TORFP opportunities for which they can compete?

    All Master Contractors listed under the Master Contract are to receive the TORFP via email. Based on an evaluation of proposals received in response to TORFPs, a Master Contractor will be selected to provide the requested services.

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  2. Do Master Contractors have to reply to every TORFP that they receive?

    Yes. Each Master Contractor must submit one of two possible responses by the specified proposal due date to each TORFP it receives: 1) a proposal, or 2) a TORFP Feedback Response Form explaining why the Master Contractor is not submitting a proposal.

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  3. Who do Master Contractors contact if they have questions or concerns about a TORFP that they have received?

    Each TORFP includes a designated POC and complete contact information, to whom all questions or concerns must be addressed.

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  4. How can Master Contractors update contact information on the Telecommunications Billing Audit Services Master Contract web page?

    To update company contact information, click on Master Contractor Login in the Contract Links panel. Each Master Contractor received an email giving them a username and password to log in. If a Master Contractor did not receive login information, an email should be sent to itpo.doit@maryland.gov.

    Note - agencies will distribute TORFPs according to the Master Contractor's TORFP contact information shown on the web page. It is incumbent upon each Master Contractor to ensure that all of their information on the web site is correct. If at any time during normal business hours assistance is needed, please send an email to itpo.doit@maryland.gov.

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  5. Can Master Contractors meet with the agencies to find out their future needs?

    Master Contractors may meet with agencies to find out about their organization and business processes. Please do not spend time marketing the company and definitely do not discuss possible solutions to problems as this can disqualify Master Contractors from submitting proposals to the agency's formal solicitations.

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  6. May Master Contractors submit a TORFP Feedback Response Form online for a previously issued TORFP?

    Yes. Master Contractors may submit a TORFP Feedback Response Form online for any Telecommunications Billing Audit Services Master Contract TORFP previously or currently issued, even if the TORFP has been awarded. However, Master Contractors are strongly encouraged to submit feedback forms on or before the proposal due date.

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  7. May Master Contractors edit a TORFP Feedback Response Form after it has been submitted?

    No. Once the TORFP Feedback Response Form has been submitted for each TORFP for which a proposal is not submitted, the data will be accessible only in "read only" format. The submitting Master Contractor should contact the TORFP POC to discuss off-line edits.

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  8. May Master Contractors submit one TORFP Feedback Response Form for multiple TORFPs?

    No. An individual TORFP Feedback Response Form must be submitted for each TORFP for which Master Contractors decline to submit a proposal.

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  9. May Master Contractors view TORFP Feedback Response Forms submitted by other Master Contractors?

    No. Master Contractors may not view TORFP Feedback Response Forms submitted by other Master Contractors.

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  10. How will the State use data provided in the TORFP Feedback Response Form?

    The information from the TORFP Feedback Response Form will assist DoIT in improving the quality of TORFPs and the TORFP process, and in ensuring that the Telecommunications Billing Audit Services Master Contract is a successful vehicle for the business community and the State.

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  11. How do companies enlist to become Telecommunications Billing Audit Services Master Contractors?

    Master Contractors cannot be added to the current Telecommunications Billing Audit Services Master Contract.

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  12. Where can a list of all the Telecommunications Billing Audit Services Master Contractors be found?

    Click Master Contractor Contact Information in the Contract Links panel.

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