If you, or a loved one, have difficulty using a standard telephone, Maryland Relay makes it easy to place and receive calls. Maryland Relay services are available for free. You are responsible for paying your monthly telephone bill to your chosen service provider. Long distance rates may apply according to your telephone service.
Traditional Relay (TTY) for those who are Deaf, hard of hearing, late-deafened or have difficulty speaking
Hearing Carry-Over and Speech-to-Speech for those who have difficulty speaking
Voice Carry-Over for Relay users who prefer to use their own voice in phone conversations
Captioned Telephone, which lets hard-of-hearing users read every word callers say, as they listen
Braille TTY for DeafBlind callers
Newsletter for the Blind
Spanish Relay for Spanish-speaking callers who have difficulty using a standard telephone
Customized Relay options, including Customer Profiles which users can set up to expedite calls and store their calling preferences
Alternative Relay services, including Video Relay Service (VRS) for American Sign Language users, as well as IP Relay and IP Captioned Telephone Service for callers wishing to connect on their smartphone, computer, or other Internet-connected device (these services are not provided by Maryland Relay)
*Relay users should retain their Operator’s ID number should they wish to provide feedback to Maryland Relay about their service experience. If necessary, Relay users may also use the Operator’s ID number to file a complaint with the Federal Communications Commission.
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING
INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP
Captioned Telephone Service may use a live operator. The operator generates captions of what
the other party to the call says. These captions are then sent to your phone. There is a cost for
each minute of captions generated, paid from a federally administered fund.
Visit a Maryland Accessible Telecommunications (MAT) evaluation center near you to find a telecommunications device that meets your needs. Learn how to schedule an evaluation now.
Call anytime, day or night. Maryland Relay Operators are standing by.
Discover how to place and receive Relay calls so that you can stay connected with the Maryland Relay users in your life.
301 W. Preston Street, Suite 1008A Baltimore, MD 21201