DoIT's end user services ensure all State workers can access their work environments in a secure manner and with a consistent user experience.
The Maryland Department of Information Technology (DoIT) provides cost-effective, reliable, scalable desktop technology services and support. This service includes all of the desktop resources (people, processes and technology) to minimize downtime, leverage the latest end user technology, and secure your environment. Customers are provided with incident management for resolving and tracking user issues; problem management for managing problem investigations, from detection to eradication; change management for tracking scheduled and planned infrastructure changes and service level management for tracking service level commitments.
Because the efficiency with which patching and system support can be delivered is directly related to consistent and standardized system configurations - standard computer operating system (Windows), productivity (Microsoft Office), and antivirus (McAfee) software is included as a component of this service offering. Licensing for all standard software is identified separately below.
Features and Benefits
Department OwnerEnd User Services and Support
Service OwnerEric Jenseneric.firstname.lastname@example.org
Support ContactDoIT Service Deskservice.email@example.com
Before service can be offered, the customer must meet the following requirements:
This section outlines the area of responsibility between the provider (DoIT) and the customer.
End User Support Services - Services Agreement FY21
100 Community Place, Crownsville, MD 21032
300-301 West Preston Street, Baltimore MD 21201
410-697-9700 - Dial 7-1-1 to place a call through Maryland Relay