Local Area Network (LAN) Services

Local Area Network (LAN) Services

Service

 

Description:

The Department of Information Technology (DoIT) Enterprise Local Area Network (LAN) service is available to Enterprise customers. LAN services provide a managed LAN infrastructure within a state agency building or campus environment. The service includes equipment and technology upgrades (as appropriate), maintenance, configurations, administration and support of network infrastructure in an agency.

Features and Benefits

  • Enables data communication among local resources within an organization
  • Provides reliable wired and wireless infrastructure components
  • Supports resources to enable connectivity from end user computing devices
  • Includes equipment, maintenance, configuration, administration, monitoring and support of the customer premise networking infrastructure
    • Predictable monthly cost
  • Management of structured cabling between end devices and network equipment
  • Network equipment that enables Internet Protocol (IP) communications among local devices
  • Local network segmentation (VLANs) and routing
  • Administration including standard move, add and change (CAB) requests
  • Plan and conduct routine maintenance
  • Apply updates, releases, patches and fixes as appropriate and as recommended by vendors

Dept. Owner:

LAN Team

Service Owner:

Denis McElligott
denis.mcelligott@Maryland.Gov
410-697-9394

Support Contact: DoIT Service Desk
410-697-9700
Service.Desk@maryland.gov

Status: Currently offered

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Eligible Customers

 
Enterprise Agencies Yes
Individual State Agencies Yes
Counties No
Local Municipalities No
Public No

Notes:
N/A

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Service Prerequisites

 

Before service can be offered the client must meet the following requirements:

DoIT Provided Services:
  • Migration of all data from agency’s existing monitoring tool into DoITs monitoring tool (Accelops)
  • Establish and Document Baseline for Network Configuration, Performance and Capacity
  • Validate that all network components are able to be properly monitored and managed by DoIT
  • Validate existing configuration diagrams, including both physical and logical network topologies
  • Subscribe to the Wide Area Network (nwMD) service
Technical:
  • Documentation and network diagram of IT infrastructure provided to DoIT
  • Existing Cat5e required
Non-Technical:
  • 3 points of contact
  • Establish physical access to agency sites

Notes:
Any equipment upgrades necessary for more than 1/5 of the LAN equipment, the subscribing agency will be responsible for the difference. DoIT will share results of the initial discovery after assessment is performed. 

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Scope of Service

 

This section outlines the area of responsibility between the provider (DoIT) and the customer.

In Scope:

  • Network Operations Center monitoring (NOC)
  • NOC ticket management
  • Logistics support (warehouse, receiving, disbursements, equipment support management)
  • Reporting, trend analysis
  • Device onboarding and validation
  • LAN event escalations
  • Preventive maintenance
  • Incident ticket troubleshooting and resolution
  • End of Life (EOL) Equipment Refresh
  • Backup and disaster recovery services
  • Service installation within 30-60 days, upon successful completion of assessment and design activities.  Additional structured cabling and equipment requirements may delay service delivery
  • 24 x 7 x 365 monitoring and management via NOC
  • Plan and conduct routine maintenance to the infrastructure
  • Site assessments
  • Bandwidth analysis
  • Configuration changes
  • Equipment moves
  • IP address management

Out of Scope:

  • For those desiring to subscribe to this service; transition and audit activities (Discovery, NOC and Logistics) are performed and paid for through a separate Consulting Service Request (CSR)
  • Wide Area Network services
  • Firewalls
  • Internet routing policy
  • Fiber repair and splicing
  • Fiber location marking
  • Structured cabling installation​

Customer Responsibilities:

  • Customers of this service must also subscribe to the Wide Area Network service
  • Designate a 24 x 7 x 365 point of contact for coordinating planned or emergency maintenance
  • Provide 24 hour access to facilities
  • Responsible for cost of the replacement or repair of structured cabling or wiring
  • Submit a request to the DoIT Service Desk for moves, adds and changes, which may require additional cost
  • CAT5e cabling required

Service Level Agreements

 
Category Enterprise Customer Standalone Customer
Availability: 99.9% Uptime 99.9% Uptime​
Capacity: 1 GBPS 1 GBPS
Service Hours: 7am – 9pm Monday – Friday 7am – 9pm Monday – Friday
Maintenance Schedules:
  • Planned maintenance notices are sent 72 hours prior
  • Tuesday, Thursday & Sunday 12am - 6am
  • Planned maintenance notices are sent 72 hours prior
  • Tuesday, Thursday & Sunday 12am - 6am​
Upgrades and Refreshes: N/A N/A

Local Network-Wide Area Network (LAN-WAN) - Service Agreement FY21

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